Thao P.

- Communicate with clients via email among different regions (North America, UK, Canada, India) to resolve their issues and get their satisfaction. - Receive daily tickets (Incidents and Tasks) about Application Support and Data Loading from client. Investigate and resolve issues. - Work in different shifts to provide Early Life Support when new accounts go live. - Deal with data of different environments and accounts. Analyze, prepare and import data to application database based on third-party tools. - Make daily and weekly data extracts to client for managing people, assets and tickets.