Hello,
I have overall 10+ years (full time as well as freelancing) of experience in customer support, phone, email and chat support, manual testing, social media promotion, troubleshooting and debugging. I also have an extensive experience in written and verbal communication with customers, vendors and different teams in same organization.
As a freelancer--
• Experienced in creating digital flyer and posts
• Worked on data processing, data entry and Internet research projects (electric vehicles and Clean tech)
• Worked on manual testing of new versions of software on websites, mobile app creating test cases.
• Involved in sales activities like explaining new features/modules and promotional offers to clients.
• Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc.
• Got a good sense of dealing with irate customers and explaining the technical terms to a non-technical person in layman's language.
• Handled and trained small teams of up to 4 people
• Experienced working in startups