Customer Service Representative / Looking for a HIGHLY SKILLED & MOTIVATED person!
$2-8 USD/小时
We are a fast growing E-Commerce brand with a lot of opportunity, looking to bring on the best in class customer service agents to help handle inbound Emails, Live Chats, Social media Comments etc.
JOB RESPONSIBILITIES:
-Represent our brand well across all customer service channels!
-Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls.
-Work independently; manage time and multi-task.
-Communicate regularly with, team, and management using Slack and Email
-Convey solutions and ideas that will improve our business and Customer Service Experience!
-Attend team meetings to check in with fellow team members and management
QUALITIES WE ARE LOOKING FOR:
-Team player who is hard working, positive, and open-minded
-Passionate about helping others
-Passion for learning and self-improvement
-Committed to working in a long term position with a lot of growth potential
-Someone who is able to work with minimal supervision and still do great work
-Willingness to learn and improve their skills
-Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members.
-Someone who is willing to go the extra mile for our customers
-Someone who is solution-driven and provides suggestions whenever they have questions
-Someone who does not make excuses and takes ownership of their actions
-Someone who is willing to accept constructive feedback and improve to be a better version of themselves
QUALIFICATIONS:
-A minimum of 2 yrs of Customer Service Experience preferred
-Strong communication skills - both written and verbal
-Strong use of grammar
-Critical thinking skills
-E-Commerce Experience is a PLUS!
-Reliable Internet Connection (Backup ISP is also required!)
-Reliable Working PC
-Experience using Shopify/ Amazon is a plus but not required.
-Experience using Gorgias, Zendesk, Freshdesk, Intercom, Re:Amaze or other customer service helpdesks is a plus but not required.
-Must be able to communicate via Zoom Video, Phone, Slack, and Email.
-Phone, Email, LiveChat, and SMS Support are a plus!
-Exceptional Time Management and Organizational skills
Perks & Benefits
? Salary - $4USD/hr Voice & $3USD/hr Non-Voice
?️ PTO
? HMO Health Insurance + Dental Coverage Via MaxiCare
?Permanent and full-time #WorkFromHome Set-up
Why join us?
? We're one of the fastest-growing e-commerce brands on Shopify.
? Extensive job Stability with multiple customer service positions available
? Work with a collaborative team and environment
? Tons of opportunity for internal expansion on the team (Team Lead, Trainer, Etc.)
How To Apply:
1. To apply, Copy & Paste the following link to your web browser:
[login to view URL]
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.
项目ID： #34097872
关于项目
有23名威客正在参与此工作的竞标，均价$5/小时
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I would like to move further,Kindly explain the project more in detail and so it can be fixed from my end clearly.
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I bid to work as a customer service representative. I am competent in rendering this kind of service
very responsive to all emails / very co-operative / finding a solution for every problem / team work / always browsing emails
As a highly-skilled customer service representative with more than 6 years of experience, I am writing to express my interest in the position needed at your company. The role is very appealing to me, and I believe tha 更多
I have worked for 12 years in a call center, 9 years as a Supervisor, handling Inbound and Outbound accounts. Had 5 years of solid experience in Virtual Assistance specializing in Data Entry, Inside Sales, Research, Le 更多
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Hi Myself Ritu Pandey. I have worked as an coordinator for 4 years . I have a good experience dealing with customers and management . I'll definitely be able to deliver right content and meet the deadlines. Thanks
I have a fifteen years of International client handling experience in customer service and work for different international Big Brands, Banks for there Credit card support and maintenance,UK store,UK Utility companies. 更多
