Key Skills:
- Process Management, ISO 9001, Quality Assurance, QMS
- CRM consulting
- Business process modelling, BPMN
- Department Leading / Management
- Project Management
QA process management since 2005: QMS consultant and developer, Process Manager, ISO 9001 certification consultant
Project/Product Management since 2008: Requirements gathering, Team Leadership, Onsite/offsite customer relationships management
CRM consultant since 2010: Dynamics CRM product owner, process manager and administrator, Bitrix24 CRM consultant with hands on knowledge of the other 10+ CRMs fro small and medium-sizeв businesses.