ASP.net 4 MVC 3 Azure Multi-tenanted helpdesk.

A multi tenanted Saas Helpdesk application built to work with Azure. Being familiar with agile development and TFS is an advantage.

Broadly speaking you will develop a helpdesk solution

End User Functionality:

Extend built in membership/role provider - registration, logon, lost password function, my account function.

Allow tickets to be raised and replied to.

Allow tickets to be assigned to a specific department.

Allow tickets to be assigned to a specific user

View knowledgebase articles.

Comment on knowledgebase articles.

Rate ticket response/knowledgebase article.

Staff users:

Login/logout/update own profile.

Respond to tickets for which they are assigned the department role.

Respond to tickets which are assigned to them.

View a dashboard which shows stats on how they are performing.

Escalate/reassign tickets to individual/department

Add/delete/edit knowledgebase articles in assigned relevant role.

Reporting tools if assigned role.

Admin users:

Add/edit/del staff users

Manage staff user assigned roles

Manage end user accounts

Manage assigned departments

View audit logs for staff accounts

Add/edit/del departments for tickets and knowledgebase

Add/edit/del knowledgebase articles.

Manage helpdesk installation - set helpdesk name, company name etc.

Super user:

Can setup a 'tenant' - e.g. each install of the helpdesk.

Assign licenses - e.g. assign number of staff CALs/seats that can be used per installation, number of end user accounts.

Signup script also required.

AJAX and jquery are required.

Each tenant will be available via a separate url which distinguishes the install e.g.

http://localhost/test/

http://localhost/google/

We are looking for a working build as soon as possible and hope to release the helpdesk with minimal marketable features. There may be the opportunity for additional work.

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项目ID： #2724138

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