Helpdesk工作

I require someone who has expertise in writing content for websites. They must have a solid knowledge of the IT industry, networks, computers, helpdesk services and sales. This website is for the following IT services company: Currently there are 12 pages that need content written. All pages are complete with sample text on each page that could be used but I would prefer that all content be re-written. Each page will describe the services that this company offers. Each page requires only a few paragraphs of information describing the service. I would like the content to be written to help market the company as well. If you are interested, I would also like to see some websites that you have written content for in the past. Please let me

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I use the helpdesk. It has a basic api. Details can be found here: ;kb_action=cat&parent=13 I think the function to use would be: tickets-return_number. As far as I can see from testing other functions, the api gives you some access to the database. Aslong as this function does give you enough access all should be achievable. I need a simple php script to connect to the api on my helpdesk that will allow a user via the api see how many tickets he has, how many are open and if possible to see if a open ticket has been replied to. Example: User: Andrew Open tickets: 5 Total tickets: 10 Has any open ticket been replied to by support: Yes And thats it. I will do the rest to integrate it into another script

Hi -- Professional Coder Wanted... Time frame: Immediate. I'm looking for someone very fluent in PHP, CSS and HTML integration -- to bring together my current site design with some open source and commercial app...aMember templates -- and specifically, to help with html/css customizations to about 9 html template pages (so they will then all have a similar look and feel to the original non-aMember pages of the site). This should be pretty simple for someone who really knows CSS/PHP coding. Then, there are a whole series of other items / apps to integrate including Moodle, Drupal, WordPress, CRM, and Helpdesk components -- that can be discussed AFTER this part is done. If you have additional expertise in Javascript. Perl/CGI, and SEO -- that would be a big plus. Th...

...registration before access User receives log in details after approval. Member control area to change personal details. Member has access to several pages where download products will be. Admin to be able to easily manage products and pages Admin to be able to email single members or all members based on fields in registration. Such as “email all members living in UK” Integrated helpdesk with ticket support and FAQ response Autoresponder to send emails at given time periods. Such as, after 1 day send 1st email, after 7 days send 2nd email and so on. Admin to be able to edit and set time periods. Admin to be able to check process for each member - If I can explain this in more detail. After member is registered then admin will email a documen...

Hi -- Coder Wanted... Time frame: Immediate. I'm looking for someone very fluent in PHP, CSS and HTML integration -- to bring together my current site design with some open source and commercial applications ...aMember templates -- and specifically, to help with html/css customizations to about 8-10 html template pages (so they will then all have a similar look and feel to the original non-aMember pages of the site). This should be pretty simple for someone who really knows CSS/PHP coding. Then, there are a whole series of other items / apps to integrate including Moodle, Drupal, WordPress, CRM, and Helpdesk components -- that can be discussed AFTER this part is done. If you have additional expertise in Javascript. Perl/CGI, and SEO -- that would be a big plus. Th...

We have a PHP helpdesk script that users can use to report problems. We moved our site to a new host and now the script is not working anymore. Probably due to different version of PHP / other different server settings. We want you to debug the script and solve the problem. We will give you FTP access to the site.

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I need a couple of quick features added/ changed on a current website: 1) an include file i can include into any web pages that I will require the user to be logged into the website in order to view them. 2) A chat system for our help desk for people to get live help on our website a member of our helpdesk is logged into the system.

Hi, We need apply our own design to theme. We have a psd file, css file and sample of customisation on two sites. Thank you Dima

Integration of commercial cart software "digishop" needed in existing website www.american-outlet.com. Site and store are running but needs to be more integrated in design. ;_a=viewarticle&kbarticleid=36 provides some support how to work with digishop. An example for an integrated shop is www.urbantrendsetter.de. We want our shop simular to this shop. Designer should have done this kind of work before and fully understand what we avoid risk of messing up cart software. It is not a major time consuming work because the two ends of the website already you should know what you are doing and make it one nice store. As an alternative we could use the same shop software as urbantrendsetter

...href=""><img alt="CCK Technologies" src="images/" /></a></td> We also need out footer ajusting to work in all browers and the card details need to be centralised <div id="footer"> <div id="nav"> <p><a title="Home" href="">Home</a> | <a title="About Us" href="">Help Desk</a> | <a title="Contact Us" href="">Contact Us</a> </p> </div> <table cellspacing="0" cellpadding="0" width="550" border="0"> <tbody> <tr> <td><img height="60" alt="Payment cards" width="325" src...

We have a custom HelpDesk and LiveHelp system built in ASP that mainly uses VBScript. The install is designed to allow the end user to install the system in Access, MS-SQL or MySQL. What we need is the following, all of the below changes/additions need to work in all three DB formats: 1. Fix the currently broken LiveHelp system so it works with all 3 DB formats. It is coded to work with all three but there are some bugs that need to be fixed such as nested frames, wrong session vars, etc (fix a max of 36 pages). 2. Fix the reports page so that it works with Access and MySQL. Currently it only works with Access. The page does load the script that parses the DB type and changes the # to ' for dates etc but the parsequery has not been implemented in the page (1 page...

This is a re-post of a project that was posted but the provider did not follow through with the project. We have a custom HelpDesk and LiveHelp system built in ASP that mainly uses VBScript. The install is designed to allow the end user to install the system in Access, MS-SQL or MySQL. What we need is the following, all of the below changes/additions need to work in all three DB formats: 1. Fix the currently broken LiveHelp system so it works with all 3 DB formats. It is coded to work with all three but there are some bugs that need to be fixed such as nested frames, wrong session vars, etc (fix a max of 36 pages). 2. Fix the reports page so that it works with Access and MySQL. Currently it only works with Access. The page does load the script that parses the DB type and...

The current system is programmed in Visual Studio .NET C# with ASP.NET integrated with a SQL database A detailed 34 page requirements document is included (Master Document) with an Addendum. Please don't bid if you haven't taken time to read through both documents. Please prepare a summary proposal detailing your company, your work processes, how long you estimate to take and your bid. I am familiar with programming and have a good rating here as a provider working with people in different countries. Please ask any questions through the Private Message Board. I will shortlist the people I am interested in working with and will require a more detailed proposal and will arrange to speak with you. An NDA will be required to be signed before project commencement. We will...

Hello everyone, CMS consisting of the following: 1. User management a. Manages users and user levels 2. Earnings management a. Manages and displays statistics for each account holder 3. Payment module a. Allows players to cash-out their earnings in real time 4. Helpdesk a. Offers support b. Has a searchable archive of past questions Target is a web appplication that will allow recruit, signup and track earnings for RakeBack account holders; Stats will be uploaded via csv or xml feed. Players will be able to review past months data as well. Thank you for your time, ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run con...

I need a list of desktop montoring tools. This list has to be provided in excel format. The tools should have the following feature: They should be able to report broken applications. Eg, when a dll of an application is missing, this should be reported by the tool to helpdesk personnel. I need the following things listed in the excel sheet. 1. The name of the sofware. 2. Licence price per pc (if applicable) 3. Licence price per user (if applicable) 4. Main Advantages of the sofware 5. Main Disadvantages of the software. If you have other suggestions on how to build up this list, please provide them. Other columns can be added. If you need additional info on our environment, please let me know. ## Deliverables 1) Complete and fully-functional working program(s)...

I require a page to be fixed that was worked on before but missed in the bug proofing. I need it fixed to work with a page to process the date handler differences between Access, SQL and MySQL. This is to correct our reports page in our helpdesk application.

Simple design coded We need to have Trellis Helpdesk skinned to match our look and feel. Simple design and colors. Basic header with logo at top and the rest of the theme colors to match our color theme. The screenshot attached shows the header we want. we don't care about the frame borders. Just the logo header with the purple bar. Then the rest to match the colors. Keep it simple. You will just take the top header from the purple bar up and code it for the theme. Then change the rest of the theme colors to match the colors of the design. That's it. You can download Trellis to check it out at Once you are approved we will send you the link to the images. You will need to show us a working sample installed with the theme. Deliverables:

we use a program call mantis bug tracking which has open source code and we need it to read emails sent to lotus notes helpdesk and create a ticket number in mantis. Link is <> not sure what else you need. I'm new to this so let me know if you have any questions. Thanks ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others inclu...

...version of reports. Multi-language support. Integrated helpdesk ticketing system System architecture MySQL database driven. All pages written in PHP. Can be installed on virtual hosting account. Template driven design, you can change design for your own. Multi-language supported. Automated and easy installation wizard. Admin features Manage affiliate accounts. Upload banners and create text ads to be used by your affiliates Manage and view statistic of all sales Manage payouts for affiliates Adjust color settings for affiliates control area to fit your site design. Ability to create several admin accounts bi-weekly periods in all reports TODO reminders to approve affiliates/sales Integrated helpdesk ticketing system Automated p...

...website. The forum component of the program is customizable. For example: Here is the current basic forum with no customization: I would like this customized with my header and footer. And also a side element design similar to this implementation: Customization instructions are here: It might be a little bit tricky, because Helpspot application is installed on a linux server, however the forum is for a site hosted on a windows server and is coded in classic ASP. So when user clicks on support image in asp site, they will be taken to a forum with same header / footer, but is actually hosted on

HTech Solutions Canada is a long standing technical services and consulting firm. Our aim is to provide quality services to all types of businesses (small or large). Presently we provide Helpdesk support services to north american based businesses and are looking to improve the services we provide. We are looking for developers, service providers who would be able to design application to make our help desk service more effective A greater idea of what we do: We have well trained, articulate experts in all areas of the industry from custom application software support,to desktops,laptops and peripherals such as PDAs support. Our company lends a great deal of versatility. we usually work for; Software Developers Device Manufacturers Any company, individual, or firm that req...

HTech Solutions Canada is a long standing technical services and consulting firm. Our aim is to provide quality services to all types of businesses (small or large). Presently we provide Helpdesk support services to North American based businesses and have come to rentAcoder looking to partner with other businesses to either provide them or their end users with Help Desk support. We have well trained articulate experts in all areas of the industry from custom application software support, to desktops, laptops and peripherals such as PDAs support. Our company lends a great deal of versatility. Web address: [][1] An idea of who we are looking for: Software Developers Device Manufacturers Any company individual or firm that requires 24/7 support services for

...university website and fine the online directory. Use the Faculty/Staff directory to find the name, title/department and e-mail address of people in the following departments: Finance, Technology, Information Management, Information Technology, Information Services, Technology Support Services, Helpdesk, Accounts Payable, Accounting, Accounting & Finance, President’s Office, Vice President’s Office, Chancellor’s Office, Human Resources or with the following title Administrative Assistant, Secretary, Helpdesk, Technology Manager, Technology Specialist, Programmer, Human Resource Administrator or similar. Please create a spreadsheet with the above information. The spreadsheet should have four columns: name, title (manager, accountant etc.), department, ...

I am interested in a small script that will collect information from a form, display the information on the next page and ask them to confirm that it is correct, an...collect information from a form, display the information on the next page and ask them to confirm that it is correct, and then store the results in the database along with detailed information such as their IP, browser information, etc. for security purposes. One of the text fields will ask them for a Kayako ticket number. If the ticket number is XXX-11111 , then an e-mail will be sent to our helpdesk with the Kayako ticket number in the subject so it will appropriately append to their existing ticket. The source e-mail for the form will be our e-mail, not the customers to that our logging of this information is kep...

...holders; Stats will be uploaded via csv or xml feed. Players will be able to review past months data as well. Technically speaking we need a CMS consisting of the following: 1. User management a. Manages users and user levels 2. Earnings management a. Manages and displays statistics for each account holder 3. Payment module a. Allows players to cash-out their earnings in real time 4. Helpdesk a. Offers support b. Has a searchable archive of past questions It must be coded to at least Valid XHTML 1.0 Transitional and be web standards compliant. (W3C) Multi-languange support in the database is a must. Please reply with portfolio(if not invited), desired project start and timeframe. Thanks for your time and I wish you a happy new year! ## Deliverables 1) Com...

I need a competent programmer to add a download manager and a forum to a help desk. I need this done urgently. Single signon is a must. You must not be able to access either the forum or download manager outside of the helpdesk. I also may need the look of the system changed. Please, I need honest people that are willing to work. I dont need lame stories. You either can do the project or you cannot.

...attached to them. Will also store various server specific data including configuration, passwords, etc and will link to specific client records. Asset Management module will pull in additional information on each server from Cacti Graphs and IPCheck monitoring - extensive search capabilities by cabinet or by switch or by customer, server model, etc... 2) additional sugarcrm integration our cerebrus helpdesk to show all tickets opened by specific clients. 3) require our account provisioning software to post client records to a secure location or data file and for the CRM application, via a cron, to pull in and create new accounts within the CRM ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done...

I need a very very simple modification. On the phpbb 2 forum I have I want this 1. For example when a user goes to the forum ID = 79 ex : / 2. They get to post a new topic like they do now 3. BUT they should not be able to see other's topics. So if JOHN posts topics to forum id = 79 he should be able to see ONLY his posted topic.. its like a support helpdesk i wanna make so making one of the forums into that.. some users dnt want others to see their issues.. so maybe if u can HIDE topics for others until when they visiting that section until its their own orginal topic.. only original poster and admin should be able to see..

...accountability Manage remote control configuration and security via Proxy audit logs Overview should allow your helpdesk administrators to deliver remote support to colleagues on the road, at a customer site or even at home. Combined with enterprise management and monitoring tools, software gives enterprises and large workgroups total control of remote control in their networks. Reach Anyone: Network within the network should ensure real-time access to remote machines by creating and maintaining a persistent network of secure remote control connections within your network. Any remote machine is available when you need it. Anywhere: Firewall friendliness should enable my helpdesk personnel to reach remote machines anywhere, even if they are behind another fi...

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I need a competent programmer to integrate a download manager and a forum to a help desk. I need this done urgently. Single signon is a must. You must not be able toaccess either the forum or download manager outside of the helpdesk. Please, I need honest people that are willing to work. I dont need lame stories. You either can do the project or you cannot.

We're an Italian Company. We're searching for a customized website for "all inclusive". We want to manage the sections like joomla and have an area to allow to our technicians and customers (2 different privilege) to download documents, files. We want also to manage the Helpdesk ticket that can be mailed and exported by pdf or doc. Helpdesk can show customized fields and we can choice what our user can show (like technicians and customers). Our tech and our customer in their area can view own tickets, download it and request to our manager to close the ticket with the ticket would like also to send an sms or mail to our customer with detail of the ticket and with status (open or closed). Then please quote also the capability of manage invoice, quote and o...

Dec 18, 2007 Dear Coders, We have a ASP based Helpdesk system which we want to migrate to asp.net. There are 3 modules in it and roughly around 150 asp pages. Please respond only if you are good at both asp and asp.net. Based on? previous work at RAC we will shortlist the coder. rishi ## Deliverables Rent A Coder requirements notice: As originally posted, this bid request does not have complete details. Should a dispute arise and this project go into arbitration "as is", the contract's vagueness might cause it to be interpreted against you, even though you were acting in good-faith. So for your protection, if you are interested in this project, please work-out and document the requirements onsite. 1) Complete and fully-functional working ...

I need to animate a set of navigation buttons using FLASH. Screenshot attached below. PhotoShop file (layered) will be provided. Here is how the animation works: 1) Upon page load, the background canvas will gradually appear (in pixels). No sound. 2) After that, the 7 icons will drop down from t...will be heard. I will provide the sound file. 5) If the object is called with for example, a little green arrow will be placed next to the title of icon 2 when loading. This tells the visitors which page they are currently. If no xicon specified, no green arrow will appear. The links: 1 - / 2 - /itinerary 3 - /blog 4 - /album 5 - /reservation 6 - /here 7 - /helpdesk/ NOTE: Designer please suggest animation method if you have better idea.

Please bid to install 11 Comdev modules on running website. Modules are from - We will supply all the modules to you. You must install and integrate them neatly into the site without any bugs or issues and provide support is issues arises with your install within next 90 days: List of Modules that you will install: Newsletter Customer Helpdesk FAQ Manager News Publisher Web Blogger Links Directory GEO Traffic Links Directory Form Designer Misc Tools Contact Form For your information, The site is running the Ilance script. You will also be required to make the modules integrate neatly with the current website design and colors. The developer site provides detailed clear instructions and screen shots on installation so this should be easy work for experienced

Looking for some starter code / project for helpdesk software. If you have anything pertaining to helpdesk projects, I may be interested in buying. Should be developed on VS 2005 ASP.net 2.0 / C# Using SQL Express Please provide web demonstration access of project if applicable. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. ...

The helpdesk must be made i ASP, access must be the database. all the update should be on the web trough ASP pages. I have to have full userrights regarding to the copyright rules but the helpdesk application can be reused by the coder to other customers. The user should be able to: log in with a name and password create a ticket, delete a ticket they have created, search for a specific ticket using either a number or keyword and search the knowledge base. The admin should be able to: set a priority for ticket , close off a ticket, change ticket priority, administer the knowledge base, decide if chargeable. There should be a facility to send emails from the program to both the user and the admin. Listing of requierments: Login and account management,whiteboard for urge...

We operate WiFi AP’s for hotspots and 3rd parties and need system to manage data for maintenance, the helpdesk and accounts. Half our AP’s form a muni network, access controlled by Radius server at NOC and access controllers at WLAN. Other AP’s in many different places, as schools and offices. We look for web based relational d/b system (in php, running MYSQL) to maintain records for all installations. We already run MYSQL based applications, hosted on own servers. Usual login with userID’s (users with different rights) + password Main tables: 1. Location is a building with whom we have contract to install and manage WiFi. From 1 AP to big WLAN. Location has manager, owner, detailed address, business relationship and dates of milestones like activation, ...

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...does not appear despite the upgrade. This has never happened to me on a normal hosting. To summarise there is clearly a problem with permissions and ownership. The server is not set up correctly. PHP needs sorting out so that I don’t have save sessions problems or get thrown out of the site. I came in this morning and couldn’t access the sight, it said server not found. When I called the helpdesk they restarted the server and the sight came back up. I need someone who is experienced with PHP, Apache, MySQL running on Solaris 10 to give a detailed account of how this server should be set up for optimum Joomla use. Our technical contractors who host and maintain our server are not experienced in anything other than Solaris and it was a long haul just to get th...

Have a look at this School Intranet: It has a basic system for sending Messages to users, viewing Helpdesk Queries, managing contacts/directory, managing website links directory, managing a diary and controlling user accounts. The system has been badly built by another coder so I need you to rebuild it for me with exactly the same functionality (but to a higher standard of code) and with some small amendments that you will find in this JPEG file: There are 3 types of users in the system. The interface changes in small ways depending on what type of user privileges you have. You can log in with the following Usernames and Passwords: Administrator: jfessey jfessey Support Staff: ahay ahay Teacher: cleech

...USER CLASSES 1. System Administrator - Super-administrator, responsible for software installation, upgrades, maintenance and super-level administration. 2. Product Administrator - Employee, responsible for entering and editing service models and pricing. 3. Helpdesk Administrator - manages technician knowledge classes and skills, technicians and technician groups, technician personal info, skills and routing (connection) data. 4. Technician - Creates, edits and shares/assigns/transfers support tickets, provides the actual helpdesk service. 5. Telephone Operator - Responsible for creating and assigning support tickets to technicians. BUSINESS ACCOUNT SPECIFIC USERS 1. Account Super-Admin - A business account’s highest administrator, responsible for creating a...

ASP / AJAX The goal is to a make a small custom app for a helpdesk tech, this tech could plug in a username or IP address and get information about this active directory user. Look / Feel: Simple 1 or 2 Page asp / ajax website app. Would like this to be more like a app than a website. Split up sections into tabs along top to better display information. First Tab: Display information about the user. This information is pulled from active directory, via LDAP or other forms of connection. IE, user puts in a username, or IP Address both of which are unique records to active directory. First Name Sur Name Address Etc.. Is Locked out? Is Disabled? The total amount of attributes is around 25 or so. This should be displayed on this page. Second Tab: Is it poss...

...newsów - Edycja cen w każdej z sekcji (domeny, serwery) - Zarządzanie fakturami klientów (informacja o posiadanych pakietach przez użytkowników, data zakończenia hostingu, status OPŁACONA bądź NIEOPŁACONA) - Opcja wysłania przypomnienia do klientów informacji o kończącym się abonamencie - Helpdesk (odpowiedzi, zamykanie tematów) Panel klienta: - Informacje o jego danych osobowych - Informacje o posiadanych planach serwerów (+ data ważności) - Informacje o posiadanych domenach (+ data ważności) - Helpdesk (kontakt wewnątrz serwisu z administracją) Dodatkowe szczegóły, oraz ewentualne dodatki jakie wynikną podczas pracy zostaną skonsultowane ze zwycięzcą. Proszę o licytacje jedynie osoby, które wiedzą że ...

I need to make 2 customizations (maybe more in the future) to my copy of perldesk helpdesk, so I am looking for a programmer who knows this helpdesk software to make them for me. The 2 following option are offered in Kayako helpdesk and as we are making the switch and we found them very useful, we want to use them with Perldesk too but they dont have them by default yet. Customizations are pretty simple: 1. Facility to add notes to certain emails or user accounts, so that any member of the staff can see the notes linked to such user or email. notes will obviously need to be displayed to members of the staff, not the users as it will be notes for the customer service to remind about something that has to do to that email or user. 2. Pre-defined replies to be...

...login and track their earnings We would also like to have a system in which out players can cash-out their earnings in real time. The software is to include a rakeback tracking module that will allow players to refer their friends. The proposed system must track referral rakeback down to at least 3 levels. Email reminders and announcements to both the admin and the players is a must. We need a helpdesk module that will help us track user support issues. We’d like to see a searchable archive of past questions. We need to provide a way for players to create and interact with their own landing page. This will allow them to refer their friends and recruit new players into the fold. The entire system must be written in php4 or php5 with MySQL5 as the backend. The system must be ...

Here is our work proposal We are a (Start-up) Company Formation Agent in UK and work with the Helpdesk Software from Kayako () 20 - 30 support requests per day (24/7) 5 - live chats per day (24/7) 5 - 10 call answerings (Full Customer Support / )per day (24/7) We require a 24/7 service. We want also provide an own call answering service to our customers - you have only to answer in our customers company name and to take a message to send by email (no customer help desk ...) So we need an pay per call price and as second option per per month price. Thanks