Academic Writing - Repost - open to bidding

Your [login to view URL] selling privileges have been removed and requesting technical writing to get reenstated as follows: Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items. When late shipments and unavailable items have occurred our response to the buyer has been too slow and communication with customers has not been adequate to Amazon’s standards. I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer claims; which has resulted in our order defect rate exceeding the performance target of the required Amazon’s policy. Plan of Action: We are taking the following steps to improve our performance: Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving on a daily basis. Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent guarantee claims. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service and care