Continental Systems is a mid-sized inbound/outbound service provider. We handle a wide range of activity from small to medium size programs 24 hours a day, 7 days a week, 365 days a year (24/7/365). With the Industry's most advanced call routing system and complete support services.
Continental Systems makes sure that when your customers call, they receive prompt and professional service. When your prospects call, we can answer their questions, take their orders, locate the nearest dealer, and provide the dependable service you expect.
We have recently enhanced our terminal strength from 140 agents to 180 agents (24/7). We have hired experienced CSRs/TSRs with experience level of 1 - 2 years in marketing products. Almost all of them have worked very successfully with E-FOREX and (WTG)WORLD TELECOM GROUP products and a lot more, are fully trained and have complete knowledge of its quality standards. Each CSR/TSR has an average sales record of 80 per month peaking between 110 to 150.
Advanced Technology = Better Service and Savings for Our Customers
* Our own multiple E1 lines, on-premises fiber optic termination with on premises ONTs and a standby VSAT backup to maintain 24/7/365 uptime.
* DNIS (Dialed Number Identification Service) allows us to track your response rate by the advertising medium used.
* ANI (Automatic Number Identification) allows us to support numerous Toll-free numbers and intelligently skill-base route calls to the correct Team of agents.
* CTI (Computer Telephony Integration) allows us to access your database and load customer information to the agent's screen instantly.
* Predictive Dialer
* Skills-based routing
Proprietary agent screens for maximum efficiencies
INBOUND TELEMARKETING SERVICES
* Sales
* Customer Service
* Lead Capture & Distribution
* Order Capture & Up-sell/Cross-sell
* Dealer Locator
* Inquiry Handling
* Direct Response
* Overflow from your in-house
OUTBOUND TELEMARKETING SERVICES
* Appointment Setting
* Telemarketing
* Lead Generation / Lead Qualification
* Phone Sales
* Recruiting
* Surveys
* Voice Mail Broadcasting
* Up-selling / Cross-selling
* Market Research
* Custom Outbound Telemarketing Programs
In addition we provide Data services for all your database management and development. Whether you are looking for a new database to be developed or just want your current data updated by verifying, we have the solutions for you! Our skilled data collection/data entry agents can update your databases with name, addresses, email addresses, phone numbers, etc.