Customer Service Agent

Hi there, I am interested to learn more about this opportunity. How many hours a day? What will be the job hours? How many days a week? How long is the project for? When do you want to start? Please advise. Thanks & Regards, Mahtab

Hi there I can provide you customer support facility for all non voice process as currently i dont have incomming call setup. i can answer all you e-mail and facebook messages. what will be the time zone of operation?? open a chat session to discuss I am fast and reliable freelancer, see my reviews for the quality of work done. Please consider my bid. ready to start right now Thanks

I can reply only emails and Facebook messages. Is work to be done at specific timezone?

Good Day, I am an efficient worker and apply great attention to detail. I have 5 years experience in Customer Service at all levels. My English is great and I am capable of composing well written & professional E-mails. I meet all of your below requirements. Warm Regards, Megan

Hello, I assure you I can complete the work on time and accurate. I will follow your instructions properly and work accordingly. I am a quick learner and am always keen in learning something new . please give a chance to prove. can work on the project full time. I already have experience in data extracting, entry, content writing, customer service. can start working immediately. looking forward to working with you . thanks and regards

Hello, I have interest about your project. I can offer you experience with customer support. We can discuss more - availability, time of work etc. With kind regards, Ivona

Hello, I have understood your requirements and can assure you the best of quality. I have experience in providing customer support to various ebay, amazon and e-commerce stores. I have also provided voice/chat & email support to a US website management company from 8 am to 7 pm EST and this looks like a good opportunity. Here are the links to the voice/chat & email project I have done in the past. You can see that the client had rehired me because he liked the quality of my work. http://www.freelancer.com/projects/Website-Design-Customer-Support/Live-Chat-Tech-Support-for.html & the rehire one is - https://www.freelancer.com/projects/Live-Chat-Tech-Support-for.html Apart from this I have the following experience in Customer Service Voice Process - 1. NCO Collections - For American Express Bad Debts Collection Process for US. 2004-2005 2. 3 Global Services - For 3 Mobile Upgrades and Retentions Process which involved sales of contract phones (Postpaid) for UK - 2007-2009 3. Balaji Outsourcing - For UK Personal Injury Claim Process - 2009-2011 4. Balaji Outsourcing - For Shava TV Sales Process for Canada - 2011-2012 I can provide you with work references as well. I can assure you I can do this work with 100% quality and I am willing to work for a couple of hours for you as demo so that you can see the quality of my work. Will be waiting to hear from you. Regards Yathin

HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12). Quality is a kind of ethic within myself. I feel that what I'm getting paid for should match with what I provide. Fair within ourselves. So, you will not have to worry about the quality. I feel that the requirements described in this job matches & suits well with my skills & I will be able to provide my services to you along with good accuracy & deliver the work in a timely manner. Please consider my bid for this project. For any question, I can be reached at any time on chat. Thanks! Varun Kumar