Hi there,
I'm Liza, nice to meet you!
Having read through your project, I'm excited to discover that my skill set and experience match your desired qualifications. Your job vacancy reminds me of my previous job as well as my last working experience. After 5+ years of offline working experience, I spent 2 years honing my upselling techniques, conflict resolution skills, and email etiquette as a VA and customer support field online. In just six months on the job, my manager already had me training new employees and offered me a promotion to a Client Team Leader.
By the end of my tenure, I had achieved the following results:
* Made customer support manual books
* Made a database for 285 properties
* Inbox 0 in almost every end of my shift with the amount of solved ticket approx 50/day
* Handling LinkedIn, FB and Instagram message up to 100 messages a day.
* Made damage result report form and other supporting forms to ensure that none of the issues being abandoned.
Helpdesk experience:
1. Freshdesk
2. Intercom
3. Zendesk
4. Gorgias
5. Shopify
6. [login to view URL]
I'm good with Google Suites, Shopify, Paypal, Stripe, Loox, FB & IG management, Trustpilot, Zoho, Trello, Quip and Slack.
Please refer to my profile and my LinkedIn profile ([login to view URL]) for my working and organizational experience.
I look forward to hearing from you.
Regards,
Liza