IT professional offering versatile Infrastructure management skills and experience in Enterprise Servers, Network Infrastructure, Virtualization, NOC and Storage support. Highly technical, quality-driven and team-oriented with over 3.5 years, successful, local and remote IT experience. Planning, coordinating and implementing projects which have ensured seamless operation of advanced infrastructures.
Incident Management and working on Escalated issues.
+ Troubleshooting infrastructure VPN and Active Directory including User Account
Administration.
+ Monitoring Steria’s Network and Server Infrastructure (NOC).
+ Tier 1 support for Registry, System files, device and driver management, BIOS, Wireless, LAN
and Remote server connectivity issues.
Creating reports: Central access, RCA, NOC incidents and handover, network/site visio
diagrams, bridge call summary, major Incident notifications and emergency change.
Incident management and resolution, tier 2 support, scheduled maintenance and backups,
network configuration, and change management support for global IT infrastructure.
Responsible for 24x7 availability of Production environment, Network Operations, reliability,
fault Management initiatives and handling Bridge calls, Breakouts for Network/Server related
issues.
Following Incident management and Change management practices based in ITIL and IT
project management models.