1&1 Plesk Server Database Support - repost

I've recently had a new 1&1 server set up and have a problem with backing up databases. I have a freelancer trying to do a backup of a database who is experiencing issues. Please see below. Freelancer comment " I created a database backup by the name "buzzdeep" but when I try to access it using WebAdmin, it shows error. " Error shown Unable to copy database "buzzme" (local server) to the database "another_test" (local server). The copying procedure failed. I'm looking for a freelancer who can support me with server issues on an ongoing basis, so looking for a Linux expert with experience in Plesk and 1&1 servers ideally. Thanks