1. system shell have option to dial by name to lookup an employee's esxtesion.
2. System shell have the capability to provide nested options and play different types of announcements.
3. Ability to change recordings based on time of day.
4. system shall have the ability to have an overriding message in the event of an emergency or disaster to announce closures or others critical information.
5. Allows customers to retrieve the information they required through commands without ever speaking withan agent, or to quickly navigation to the correct department or agent that can help them
6. Provides multilingual support for IP IVR server prompts, for automated speech recognition (ASR) and text to speech (TTS) capabilities
Hi,
I have been working with Cisco VoIP since 2001 and Asterisk and freepbx ,trixbox, elastix since 2007. In addition to installing and just setting up asterisk/freepbx I can also integrate asterisk systems with different other SIP based systems e.g.
1) Asterisk with Cisco CME
2) Asterisk with Cisco CUCM
3) Asterisk with Microsoft Lync
4) Integrate Asterisk / Freepbx with different CRM (ZOHO ,SugarCRM, vTiger).
5) Integrate Cisco 79xx series and newer phones with Asterisk servers
6) Asterisk with WebRTC
7) Asterisk Secure calling (SRTP/TLS)
8) Custom dial plans.
kindly let me know if we can have a little chat about your project to better understand the needs of the project.
regards,
I am having more than 4yrs of Experience in Asterisk, Freeswitch, A2billing, Elastix, FreePBX, Vicidial, GoAutodial,OsDial,TrixBox,FusionPBX,Vtiger CRM, FAX integration and other VoIP related technologies.
I've been working for a long time w/Asterisk Server (Elastix 2.4). I've developed IVR w/a lot different features and interconnect different providers.
I understand what needs to be done and I have the ability to make it reality.