Hi! I have worked in US&Canadian customer service outsourcing centers for the past 6 years. I had the following positions during this period: agent, subject matter expert, trainer, quality controller, team manager, project manager and HR officer. I talked to millions of customers, held trainings and courses and coached hundreds of agents on how to approach customers. My English is flawless, including the accent. I also speak native French, so English is kind of a piece of cake for me :). This is the best you can get, in terms of speed and quality. Please let me know about the time difference between us (depending on the US zones I would be calling to) prior to giving me the project, as I am located in Romania, Europe (GMT+2). I really miss talking to customers! Thank you!