Chat Support Work | Oriya

I am interested in working with you. I understand you are seeking freelancers to provide chat support.I have over 4 years in the call center/BPO industry, working in the capacity of a customer service representative. I've done email handling, chat and phone support. I am native English speaker who is also efficient and detail oriented.

A proposal has not yet been provided

A proposal has not yet been provided

A proposal has not yet been provided

I have 5 years of experience in the BPO industry. I've spent working in Sales Operations that involve Business to Business sales, escalations, refunds, technical support and value added services. My Creativity and problem solving skills help me build trust and meet customer and client expectations. I am passionate of helping others. I am proud to say that I was able to provide world class customer service.

Expected salary rs15000 per month...I have a good experience in customer service...

Thank you very much for the opportunity to apply for this position. Working for two multinational US corporations and a leading company in B2B sales taught me to treat people with the utmost respect and provide the best quality support for every customer and future client. I am a very hard working and ambitious person who loves working online and finding solutions for complex problems. My home office provides the perfect environment for me to perform my duties and completely focus on my work without any distractions. I enjoy being part of a team and working with other people for a common interest as well as having responsibilities and deadlines. This position would allow me to seek challenging assignments and responsibilities with an opportunity for growth and career advancement. If given the chance I would do my best to meet and exceed your expectations

I am interested to work as a Chat support. I have around 7 years of experience in customer support and a passion towards customer service. Here's my strength: • Communicating customer needs and wishes to the development and engineering staff to resolve the escalated issues or incidents within the SLA. • Diagnose, Troubleshoot the issues reported by the customer • Customer Support Management skills, Problem solving, Troubleshooting issues. • Ticketing Management System – Zendesk. • Generating Metrics, MIS and reports. • Proficient in MS Office. Professional strengths: • Customer Relation and Team handling Professional with around 7 years of experience in – Customer Product Support, Problem solving, Customer Interaction, Team Handling. • Comprehensive written and verbal communication skills • Possess sound judgment with excellent problem solving skills • Highly organized and ability to balance multiple tasks simultaneously • Ability to work independently as well as part of a team • Good motivator with excellent customer service skills • Ability to solve customer queries as well as set goals and meet objectives efficiently • Monitor Incident and Request Management system and respond to Incidents and Requests within the allotted Service Level Agreement (SLA) periods.