I have 5 years of experience of working on CRM applications within various capacities: Pre-Sales, Requirement gathering, Concept presentation, Proposal generation, Drafting functional document with swim flow diagrams and use cases, Functional consultant through out-the life cycle of project, Generating high level scope document, User manuals, End user training and any other document/ presentation if required. My documentation skills along with deep understanding of how systems work, make me an ideal candidate to work with. Please contact me to discuss project requirement in detail and draft a plan for project execution.