Please find the Job Description below: Technical support Executive
VividOptimizers
Winnipeg, MB
Job details
Job type
Full-time - Night shifts only
Full Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
* Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
* Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
* Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
* Begin to proactively assist customers to avoid or reduce problem occurrence.
* Work is often reviewed by Supervisor or Team Lead. Education and Experience Required:
* High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education. Knowledge and Skills:
* Articulate in excellent written and verbal communication skills.
* Experience in customer facing role either remote or face to face.
* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
* Demonstrated problem solving skills.
* Accuracy in data entry.
* Excellent fluency in language to be supported.
* Experience in a phone based remote role, e- support, e-chat, or similar.
* Familiarity with computer technology.
* Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Job Type: Full-time
Salary: ₹20,000.00 to ₹25,000.00 /monthy
Hello , I would like to take this project. I have experience in call center can deal inbound voice call and outbound . night shifts are even comfortable to me
I have experience of same working policies, I have worked with hp, Acer & Lenovo for technical support or door to door service, with hardware provided from above mentioned companies. I have a good technical skills for remote support like TeamViewer, anydesk and Microsoft assistant in Windows 10 quick assist.
Hi I'm Willing To Work In Night Shifts I'm Financially Struggling Now I'm Having Laptop, Smartphone Also So That I Can Work From Home And I'm Willing To Start Immediately.
Dear sir/madam,
Myself spurgeon a customer service professional with four years of experience, i have excellent communication skills English knowledge and customer handling skills which I have learned from my previous job.
-I have face to face customer service experience
-excellent system knowledge
-Good knowledge in ms office
-good typing skills
Please give me an opportunity to work for you
Regards,
K spurgeon.
Hello,
I have great interest to work with you, I manage a One stop-shop Outsourcing Company based in the Philippines and we have outstanding service in Customer Service & Technical Support focusing to grow our clients startup business.
We have a huge operations for Customer service & Technical Support for ecommerce, order-line, billing, retention and etc. Also most of clients have been pretty much happy as a result of our highly calibrated employees that have 5 to 10 years of mixed experience that makes them suitable for multi-tasking virtual assistant. All tools will be provided by our end, also you will gain access to our CCTV cameras that will allow you to track the employees that are working for you real-time and RDP (Remote Desktop Protocol) or hubstaff that allows you to track their screen activity for as low as $5 per hour.
We have outstanding service follow Customer service & Technical Support with the following accounts.
VOIP and VICIdialer support
-Account Management
-Ticket Support
-Troubleshooting
-Monitoring server
for ecommerce we provided the following services
-Order line
-Billing for Existing customers in Saas industry
-Helping out with customer inquiries
-Process refunds cancellation
-Retention
-many more
Travel booking
-answering inquiries
-Booking travels and hotels for customers
-Processing Refunds and cancelation
-Dispatching Cleaning and other services
-many more
Hello,
I have been a technical support specialist for 5 years and I have served customer from US,Australia and UAE in Virgin Media,Vodafone and Etisalat respectively while answering calls and helping customers over phone and via chat/email.
My skills and experience is the best match for this project to be completed efficiently and I will deliver this project with 100% quality meeting the deadline.
I can share with you my resume as well or we can have a brief mock call in order to better understand my skills and profile for the job.
Please provide me more details about the project and I will be happy to begin the work now.
Regards,
Mansoor
Hello,
I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time freelancer and I can work as needed.
In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements.
I look forward to speaking with you about this opportunity.
Thanks,
Malba
