Seeking Experienced Customer Service Specialist

$2-8 USD / hour

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已发布

4 个月前

$2-8 USD / hour

We are seeking a dynamic and self-motivated individual to join our team as a Freelance Customer Service Specialist. The ideal candidate will play a crucial role in ensuring exceptional customer experiences by leveraging strong communication skills, technological proficiency, and a customer-centric approach. **Responsibilities:** - Provide prompt and professional responses to customer inquiries via various channels, including Discord, and social media apps. - Demonstrate a deep understanding of our products/services to address customer concerns and provide accurate information. - Utilize effective problem-solving skills to resolve customer issues and escalate complex matters when necessary. - Maintain a positive and empathetic attitude while interacting with customers, fostering a customer-centric culture. **Requirements:** - Excellent written and verbal communication skills in English. - Proficient in using Discord and various social media platforms. - Strong interpersonal skills with the ability to adapt communication style to diverse audiences. - Tech-savvy and comfortable navigating digital tools and platforms. - Exceptional organizational skills and attention to detail. **Qualifications:** - Previous experience in customer service or a related field is preferred. - Ability to work independently and collaboratively within a virtual team environment. - Demonstrated problem-solving abilities and a proactive approach to customer satisfaction. Exciting opportunity to work with a dynamic team in a rapidly evolving industry. We look forward to welcoming a talented professional to our customer service team!

Customer Service

Customer Support

Communications

项目 ID: 37667303

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活跃3 个月前

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50威客以平均价$6 USD/小时来参与此工作竞价

@Excelentt

With extensive experience as a Virtual Assistant and an Operations Manager Assistant, I bring a broad range of skills that make me exceptionally well-suited for the role of Customer Service Specialist. As your future Freelancer, I am proficient in using various platforms like Discord and social media to respond promptly and professionally to customer inquiries. My exceptional organizational skills and attention to detail allow me to navigate digital tools effortlessly, ensuring effective communication with your customers. One of the key strengths I possess is adaptability - I can easily adjust my communication style to cater to diverse audiences. This will enable me to understand not only the concerns customers may have, but also your products and services thoroughly throughout our engagement. As customer satisfaction is a priority, I will ensure a positive and empathetic attitude during interactions, promoting the customer-centric culture that you value so highly. Lastly, my ability to solve problems efficiently combined with a proactive approach will come in handy while resolving complex issues promptly and effectively, escalating matters where necessary. Having worked remotely for various clients like you in the past, I am well-versed in working independently within a virtual team environment. Let's collaborate on this exciting project and further elevate your commitment to exceptional customer experiences!

$5 USD 在40天之内

4.9

(49条评论)

7.2

@TaiPurity

Hello Dear Client, As a native English speaker with vast experience in carrying out different administrative tasks I am perfect for this job. I will attentively learn your business, carry out customer service roles including picking up phone calls, social media management and chat support. I am keen to details and ready to start immediately. I am open to working upto 40hours a week and able to work on weekends. I can work within your time zone. You are guaranteed quality work, delivered on time and absolute efficiency. Kindly send me a message for further discussions. Regards, Purity

$5 USD 在40天之内

5.0

(3条评论)

6.7

@khanaisha1

Good Day! I have mostly worked with healthcare providers which equips me with the unique capability to pay attention to detail and perform in a high-paced and zero-error environment. I have helped doctor offices to adopt paperless operations and set up infrastructure to provide efficient Telemedicine to patients and also trained the staff members to efficiently utilize the infrastructure. To create a paperless infrastructure I have worked with packages like: Google Suite / Google Business Office Packages Electronic Health Management System SIP / VOIP Setup and Configuration ( Ringcentral) Ringcentral, MyFax Asana, SmarthSheets I have provided back-office support remotely for clinical staff members working at different locations, including but not limited to the following: Managing their calendars Managing the MD / CEO Emails Coordinating their shifts Managing their billing Providing them IT support to stay connected Managing their regulatory compliance for healthcare providers. Closing billing loops with insurance companies. Coordinating among Hospitals and Healthcare Providers to ensure smooth operations. Answering Patient Phone calls. I deal with a wide array of patient populations on a daily basis which has equipped me with effective verbal communication and customer support skills. I am highly organized and self-motivated. I look forward to hearing from you.

$5 USD 在40天之内

5.0

(4条评论)

5.0

@ana3kariuki12

Hi, I am excited to offer my services as your dedicated virtual assistant. With 5 years of experience in this role, I possess strong administrative skills and exceptional English communication skills. Let me assist you in streamlining your tasks and maximizing productivity. With a deep understanding of technology and a knack for building strong relationships with customers, I possess a high level of proficiency in both technical skills and interpersonal communication. My expertise in the field of technology allows me to navigate complex systems and troubleshoot issues efficiently, while my exceptional customer relations skills enable me to provide top-notch support and ensure customer satisfaction. I am self-driven, committed and always prioritize transparency. However, I am always eager to enhance my skills and embrace new ideas. I take pride in being a fast learner, readily adapting to new technologies and methodologies to improve my professional abilities. I am particularly excited about the potential for professional development and growth within your organization. I want to thank you for taking the time to read my bid. I eagerly await to hear from you and potentially collaborate. Thank you! Anastasia

$7 USD 在40天之内

4.9

(3条评论)

4.5

@mohsinalizafar

Dear Hiring Team, I am excited to express my interest in the Freelance Customer Service Specialist position with your dynamic team. As a highly motivated individual with a passion for delivering exceptional customer experiences, I am confident in my ability to contribute effectively to your team. Responsibilities: In my previous roles, I have consistently provided prompt and professional responses to customer inquiries, demonstrating an in-depth understanding of products/services. My strong problem-solving skills have allowed me to address customer concerns effectively and escalate complex issues when required. I always maintain a positive and empathetic attitude, fostering a customer-centric culture. I possess excellent written and verbal communication skills in English, along with proficiency in Discord and various social media platforms. My strong interpersonal skills, adaptability, and tech-savviness make me well-suited for this role. Attention to detail and organizational prowess are additional strengths I bring to the table. With previous experience in customer service, I have honed my ability to work both independently and collaboratively within virtual team environments. Proactive in addressing customer satisfaction, I have a demonstrated track record of solving problems efficiently. I look forward to the opportunity to discuss how my skills align with your needs. Thank you!

$8 USD 在40天之内

5.0

(5条评论)

3.5

@punit691986

Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and home retention positions tenure 4 years. I have also worked for a Miami based realtor and a Mortgage House based in North Carolina on FSBO / Expired listings for a tenure of 6 months, and my last position was with a National Real Estate Auction firm based in CA for Client and Asset Acquisitions tenure 4 years. 1)I have previously worked on CRM's like Costar, MOJO and Vulcan7(Real Estate Campaign's). 2)I have also worked on data research and data scrapping projects via costar, crexi, zillow and loopnet. 3)I can start asap I believe I can get the job done with utmost importance and due diligence. Thank you for reviewing my bid, and thank you for posting your project requirement.

$8 USD 在40天之内

4.7

(2条评论)

3.9

@annettegreen360

I saw your request and I am interested. I do have excellent customer service skills and I know how t overcome objections. Feel free to reach out at any time. Thank you.

$5 USD 在40天之内

0.0

(0条评论)

0.0

@SafuraSams

Dear Sir/Madam. I'm writing to express my interest in the Experienced Freelancer Customer Service Specialist position at your organisation, which was posted. With a track record of providing excellent customer service, I am excited to contribute my talents and passion to your team. In my prior responsibilities at Ung EngLim Healthcare Services, I constantly exhibited the capacity to respond to client queries quickly and efficiently. My experience involves dealing with difficult situations, maintaining customer relationships, and assuring client satisfaction. I am proficient in using CRM systems and implementing methods to improve the overall customer experience. I am pleased by your company's commitment to delivering excellent service, and I am convinced that my talents match the needs of the position. I am delighted about the opportunity to contribute to your team's success while maintaining your company's excellent customer service standards. Thank you for considering my application. I look forward to discussing how my experience and devotion qualify me for the Experienced Customer Service Specialist role. Sincerely, (Nursafura Samsuddin)

$5 USD 在40天之内

0.0

(0条评论)

0.0

@dataspro

Nice to talk you StevenKatz9, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am the lead engineer for DS Pro IT agency. I have worked for over 10 years in Backend and software development and have successfully done multiple jobs. It will be a pleasure to work together to make your project a reality. Please feel free to contact me. I´m looking forward to working with you. I really appreciate your time and remain attentive to any request or question. Greetings

$10 USD 在40天之内

0.0

(0条评论)

0.0

@UBTIS

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, I lead a team with an innovative vision in IT and call center services. We manage global operations in the UAE, Morocco, and Spain, handling significant international accounts. Our team, mainly full-stack developers, specializes in the development and security of over 7,000 websites, providing comprehensive technical and customer support. We are experts in digital marketing, including email, SMS, and social media, ensuring significant returns on investment. We employ multilingual professionals fluent in French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, allowing us to serve a diverse global clientele. We are committed to offering continuous services, available 24/7/365. Our management teams are always ready to ensure the highest quality in each project. Our market vision and dedication to excellence are key to our global growth.

$9 USD 在40天之内

0.0

(0条评论)

0.0

@jcmangao20

Hello, I love your job post! It felt like it was talking to me when I read it! I understand you are looking for a Customer Service Specialist along with everything you require for the job. I've been working as a Customer Service Specialist since 2009 for big companies like Amazon, T-Mobile, Bell Canada, and Comcast. I am fluent in writing and speaking English and can work with minimal supervision. All of my former mentors and even clients can attest that I am hard-working and dependable. Also, I don’t particularly appreciate complaining, I’d rather focus on the solution rather than dwell on the problem itself. In addition to my Customer Service experience, I was also promoted as a Subject Matter Expert with Comcast. I handled agents under the "PIP" Process Improvement Plan program and helped them meet their KPIs. I also started my freelancing journey as a VA in 2022 and worked as a chat support specialist with Attentive Mobile and in a support role for BRAIN AI. I am confident I performed well because I was a consistent top agent for BRAIN AI and never missed my quality score in Attentive Mobile. Working as a customer service specialist is not an easy task as it’s not only about assisting customers. You also need to make the customer feel that they are just talking to a friend and going the extra mile for customer satisfaction. It’s a tedious task I have enjoyed doing for years now, so I would love it if I could also help you with this project. Cheers, JC Mangao

$5 USD 在40天之内

0.0

(0条评论)

0.0

@sizakele8

Coming from a background of various roles that required top-notch communication, problem-solving skills and an empathetic approach, I believe I would be a tremendous asset to your customer service team. My name is sizakele, and I have experience with resolving issues through good communication; listening intently, understanding the problem, and providing the best possible solution. My love for solving problems extends into my work life as an avid data entry specialist with strong attention to detail and organizational skills. Moreover, my experience with various digital tools and platforms will come in handy while navigating Discord, social media platforms or any other applications necessary for undertaking this role. Having managed multiple tasks effectively in previous jobs, I can guarantee quick responses to inquiries while maintaining high-quality outputs. I am enthusiastic about working with the goals you have set forth for your team and the way they seem to align perfectly with my own personal values of delivering exceptional customer care. However challenging or complex the task maybe, my proactive approach ensures commitment towards ensuring customer satisfaction. Let's connect to discuss how my skills can align perfectly with your objectives.

$5 USD 在40天之内

0.0

(0条评论)

0.0

@monelson7

I would be delighted to help you with your proposal. It would be very helpful if you could provide me with a few more details about what your proposal is for and what specific assistance you need.

$5 USD 在15天之内

0.0

(0条评论)

0.0

@nebabrandon33

I am a dedicated customer service specialist with proven experience in delivering exceptional support. Having worked in similar roles, I bring a solid background in resolving customer queries and ensuring satisfaction. With a track record of working both independently and collaboratively in virtual teams, I am well-equipped to navigate the challenges of remote environments. My problem-solving skills and proactive approach align seamlessly with the qualifications you seek, ensuring a commitment to exceeding customer expectations. I am eager to contribute my expertise to your team and elevate the overall customer service experience.

$5 USD 在40天之内

0.0

(0条评论)

0.0

@KenSek

Hello! It looks like you're seeking an experienced Customer Service Specialist and with almost 2 decades of experiance I think my skillset would be a great addition to your team. Please don't hesitate to contact me if you have any questions.

$10 USD 在40天之内

0.0

(0条评论)

0.0

@Lauranguyen18202

I used to work as a telesales position in Vietnam for 1,5 years and i found that i love communicate with customers and work with them. I can handle problems when customers have and i can work in a team virtually. I believe that my English and hard-working effort, i will strive for getting more customers and take care of them as well as the old one carefully. If you want to find someone who is energetic and willing to help, i consider myself will do great. Warm hug and thank you!

$5.55 USD 在40天之内

0.0

(0条评论)

0.0

@Ginitreasure

Dear Hiring Manager, As a skilled and experienced individual, I believe I would be a valuable asset to your company as a customer service specialist. I have a strong background in customer service, and I pride myself on my ability to maintain a high level of professionalism and efficiency when answering calls and emails. I am confident that I can bring these skills to your company and make a positive impact on your operations. I have over 2years experience in customer service and I love putting a smile on customers faces by providing them with everything they ask for. I have excellent, problem-solving skills, I am able to multitask and I am very keen on details. I am friendly and I understand the importance of good work ethic. I am pessimistic and I have the ability to handle all types of customers. I am available to work up to 40hours a week and available for overtime and weekends. I can work with your time zone and I have all the necessary tools to ensure that the project is a success. I am open to a long term relationship and to be able to grow with you by providing you with excellent work and also give you my best. You are guaranteed quality work, on-time output and efficiency. I am experienced in using different CRMs including Zendesk, HubSpot and Zoho. I am also open to learning any other. My priority is customer satisfaction and creating long term relationships. I will appreciate it, if you give me a chance to be one of your team members. Regards, Joy Eze G

$5 USD 在40天之内

0.0

(0条评论)

0.0

@RheaG10

I have over 9 years of experience as a customer service representative, and I have developed my phone etiquette and ability to deal with irate or distress customers. In my previous customer service roles, I consistently went above and above for my customers. I can develop relationships and handle difficulties. I worked as a customer service representative for a financial account for seven years. I also worked as a customer service representative for a healthcare account. In addition, I work as an email support specialist for a inquiries, concerns, refund issues, product issues via email. Handled inquiries via chat and social media (Facebook). I am confident that I will provide excellent service to your customers.

$5 USD 在40天之内

0.0

(0条评论)

0.0

@sumitsingh1206

Hello, my name is Sumit, and I am an enthusiastic sales and customer service professional with expertise in communication and negotiating. I understand that you are looking for a full-time worker to assist with customer support . With my experience in customer service and communication, as well as my knowledge of products and services, I am confident that I can provide the best service possible to your customers. I have a wealth of experience in providing superior quality customer service to clients. My innovative approach to leveraging my knowledge of products and services ensures that customers receive the best service possible, driving loyalty, retention and revenue for my clients. I am available to work full-time hours for this position and would be delighted to help you provide exceptional customer support to your customers.

$6 USD 在40天之内

0.0

(0条评论)

0.0

@CharlesRom

Im current working as customer service and also as a freight forwarder, im expertly experienced in english communication since im involved in international shipments. My timezone is perfect for this job as well with 12hours different than yours

$4 USD 在30天之内