Hello there,
My name is Nikola and I'm very interested about your project.
A bit about myself: I have over 3 years of experience in this field, and I am currently working as a gaming support agent in 5CA.com. Through this endeavor, I had the opportunity to work closely with some of the renowned publishers of the biggest titles in the world (although I can't disclose specific names due to strict NDAs).
I have also worked as a freelancer for many years in between various jobs, mostly focusing on content writing/journalism/etc.
Regarding the technical part of the job, I've worked with many different customer platforms such as Zendesk, Salesforce, Helpshit, and such. I'm also familiar with Teams, Slack and other communication platforms.
Lastly, as I most likely won't be able to commit to a full schedule at the moment, I've placed the bid for 20 hours/week, and I am open to any negotiations to accomodate your needs.
Feel free to reach out to me via Freelancer's live chat.
Regards,
Nikola D.