Hello and good day,
I am an experienced manager in the service industry with over 9 years of background in Customer Service, Technical Support, Quality Assurance and Operations Management. I have a proven track record in metric management and leading projects from conception to implementation to maturity. I am Six Sigma Green Belt Certified and very proficient in root cause and problem solving methodologies.
As a manager, I am highly independent but has a very strong sense of working in a team.
I am exposed in administrative responsibilities including writing my own memos and distributing them via email. I manage my own calendar and never missed appointments and conferences. I make my own weekly, monthly and quarterly business reports for internal and external clients. I am very proficient in the use of word, excel and PowerPoint tools.
I am a fast learner having been exposed in a very fast-paced and dynamic BPO environment. My command in the English language is excellent and I am able to communicate and articulate very confidently with any personalities at all levels.
I am a highly motivated servant leader who values reliability, integrity, and results at all times.
Sincerely,
James Patrick Reyes