Live Help Program Question

This project is not for work to be done but simply for an expert opinion. We are using a customized version of a live help PHP program called TrioLive from ActiveCampaign.com. The program itself is encrypted so accessing program files directly is not possible though we can access its MySQL database. Like other live help programs, users from departments log on the system to accept chats from website visitors. What we need to find out is if there is a way for an external program to detect when users are logged in as an operator and which departments they belong to. If detection is possible this information will be used in developing another program to control how live help requests are handled. For the purpose of this project however we only need to know if it's possible (and if so, how) to detect users and their associated departments. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform Linux