As an experienced Salesforce expert, I firmly believe I have the skills and knowledge necessary to take your POC from a concept to reality. Having successfully integrated Salesforce with numerous platforms over the years, including telecommunication systems, I can ensure not only a perfectly working solution but also one aligned with your unique business needs. What sets me apart is my deep understanding of project management, gained from leading several global teams for over 6 years, which has enabled me to deliver high-quality products that align with key objectives.
One significant aspect of this project that resonates with my skill set is measuring the potential impact of the Salesforce-Genesys CTI integration on enhancing customer experience. Throughout my career, I've been constantly striving to deliver solutions that improve customer experience and drive operational efficiency - similar to what you're looking for.
Having in-depth expertise in business analysis and software testing, I'm accustomed to identifying issues or limitations before they become full-blown problems. My unique combination of technical skills and business acumen allows me to see beyond the code, considering the potential impact of the project on different operational aspects. Overall, I offer not just proficiency in Salesforce and Genesys but also a holistic approach that ensures a successful, comprehensive POC that meets all your objectives. Do consider my candidacy for this crucial task!