Hello, I would like to apply for this job. I have more than 10 yrs experience in the call center industry mostly as Customer Service Specialist for US and Australian telecommunications companies. My job responsibilities included handling bill disputes, bill adjustment, processing payment and account activation. It also involved upselling and technical support.
I was also a part of the pioneer team in Manila of Webchat Support for a major energy company in Australia. With this role, I handled account activation, clients inquiries, bill explanation and dispute. As a Virtual Assistant, I have done research, data entry, web scraping and skiptracing. Recently, I have done cold calling/telesales for a New Zealand and Ireland based companies. I am well-versed in Excel and other Microsoft programs.
I am reliable, efficient and has great attention to details. With excellent organizational and communications skills, I am confident that I can be successful in this job. I believe that I am the best match for this position. Looking forward to hearing from you soon.