E-commerce customer service specialist (VA) needed

To make your e-commerce business prosper, you need a dedicated professional who combines customer support fluency with a passion for your products. Having managed multiple backend operations in my career, I'll not only bring over several years of experience to this role but a genuine enthusiasm for helping customers navigate their shopping experience smoothly and confidently. I have spent significant time working with e-commerce platforms like Shopify, ensuring the accurate processing of orders and returns. Moreover, my communication skills, particularly in English, align perfectly with the paramount importance you place on effective correspondence with clients. Being multilingual, I can also handle foreign language inquiries if market expansion is a future prospect for you. And while precise technical understanding is required for this demanding position, customer centricity is crucial too. I'm proud to say that personalized assistance and positive interactions have always been my cornerstone - an ethos that translates seamlessly into successful e-commerce management. With me as your Virtual Assistant, preparing to scale your business efficiently and with utmost care starts right from day one!

With my diverse background in customer service, experience with Shopify, and mastery of the English language, I am confident in my ability to exceed your expectations as your e-commerce Virtual Assistant. I have an extensive repertoire of skills that align perfectly with your needs for this role. Having worked with various Social Media platforms including Facebook, Instagram, and TikTok, I am more than competent to effectively manage your Shopify platform and handle the needed tasks; processing orders and returns, updating product listings alongside ensuring robust comment moderation. In addition to my proficiency with Shopify, being a seasoned professional in Email handling and Chat support, I am comfortable managing customer inquiries through these channels. As someone who puts the clients' satisfaction at the forefront of their work, I will ensure prompt responses that not only address their concerns but also make them feel valued and heard. My multiple years of experience offering virtual assistance services for small businesses just like yours have honed my multitasking skills and polished my time management abilities. I'm dedicated to delivering projects within agreed timelines without compromising the quality. Choosing me means choosing reliability, efficiency, and an unwavering commitment to providing top-notch customer service. Let's commence this partnership for celebrated success!

Hello there. Thanks for posting this job. I have more than 7 years of experience working as a VA/Customer Service rep for many successful international online e-commerce stores and I can be handy with the following: * Answering emails effectively. (G-Suite, Zendesk, Freshdesk etc.) * Processing orders. * Facebook comment moderation * Processing returns, refunds, replacements, exchanges, cancellations, etc. * Adding order number to the backend if it's not synced correctly or to some other software where necessary. * Choosing the best and most economical shipping method at the time of processing. * Adding tracking numbers and details onto orders manually or onto any other e-commerce platform. * Adding processed orders to Google Sheets or anywhere as told to. * Choosing different suppliers if the existing supplier has discontinued the product. I am ready to start ASAP and to be on board, looking forward to a positive response. Regards. Md

Hello there, My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services since 2012 through different mediums. I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $5M over the course of 4 years. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, straightforward, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly look at my profile for reviews regarding the quality of my services. Best, Saad (Joe).

Hi there, I am an expert customer support assistant with over 3years of experience working with a Canada-based E-commerce, and I will be the best fit for your E-commerce customer service specialist role. I read your description succinctly and I find your project to be most suitable for me, I am an expert customer support staff and I have been working in the customer service department of a Canada-based e-commerce for the last 3years The bulk of my responsibilities includes; processing orders on the Wordpress E-commerce website, sending and replying to customers' emails, updating the sales sheet on Google Sheets, and occasionally helping with Livechat queries on Twark.to. As a native English speaker, I have an exceptional command of English. I am dedicated and will guarantee you the best results to strategically position your E-commerce business for profit. Please drop a message for me, so we can get started. Thanks!

Hello, A customer-focused professional who possesses a strong sense of urgency concerning client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I have a track record of creating a work culture that rewards teamwork and cooperation. As an experienced Executive/Customer support manager, I fully understand the importance of appearance and behaviour in creating a positive impression in a face to face or virtual role (live chat or email support). I work hard at appearing professional, well dressed and well-spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely, Executive/Customer support manager, identifying customer requirements and providing knowledgeable advice to fellow customers. I am looking to join an ambitious company that is looking to recruit talented people who get results. Experience: Worked as a "Customer support executive" at DTDC Australia PVT LTD. Ask me if you have any question. Waiting for your reply. Thanks, Debashish

As an eCommerce specialist with a comprehensive understanding of Shopify and successful ventures in Amazon, I am confident that my skillset makes me suited for your business. From customer inquiries to order processing, I have been immersed in every aspect of e-commerce management for over seven years. My meticulousness when it comes to updating product listings will ensure a smooth user experience on your Shopify platform, maximizing sales conversion. Operating in this industry for a substantial amount of time has heightened my sensitivity to customers' needs and their role in dictating success. My proficiency in English aids seamless communication, guaranteeing efficient resolution of inquiries while keeping the customers engaged as an essential part of the process. This will not only safeguard former customers but also funnel new ones. By selecting me, you will be placing your brand into capable hands that have elevated several businesses before yours. Hence, partnering with me guarantees not only a solution-driven approach but also an opportunity for exponential growth - something every startup dreams of!I am eager to invest my skills and services into your online business and help it burgeon. Warm regards, Choudhary Nouman

Hello, I am writing to express my interest in the Virtual Assistant position at your e-commerce startup, as advertised. With a strong background in customer service, particularly within the e-commerce sector, I am confident in my ability to contribute effectively to your team. My experience has equipped me with the skills necessary to manage customer inquiries via email, moderate Facebook comments, process orders and returns, and update product listings on Shopify platforms. I possess a strong command of the English language, enabling me to communicate effectively with customers and address their needs promptly and efficiently. My in-depth knowledge of Shopify and its functionalities, combined with a customer-centric approach, allows me to enhance the shopping experience and support the growth of your business. I am enthusiastic about the opportunity to bring my expertise in managing e-commerce operations to your team. I am eager to contribute to the success of your startup by ensuring smooth operational processes and exceptional customer service. Thank you for considering my application.

Dear Sir, I am excited to submit my proposal for the Virtual Assistant position focused on managing your e-commerce startup. With a comprehensive background in customer service and expertise in e-commerce operations, particularly within the Shopify platform, I am well-equipped to handle the responsibilities outlined and contribute to the growth and success of your business. Overview of Services: As your Virtual Assistant, I will efficiently manage various aspects of your e-commerce operations, including: 1. Handling Customer Inquiries: I will promptly respond to customer inquiries via email, addressing their questions, concerns, and feedback in a professional and courteous manner to ensure a positive customer experience. 2. Facebook Comment Moderation: I will monitor and moderate comments on your Facebook page, engaging with customers, resolving issues, and fostering a sense of community around your brand. 3. Order and Return Processing: I will manage the order fulfillment process, processing orders promptly and accurately, as well as handling returns and exchanges efficiently to maintain customer satisfaction. 4. Updating Product Listings Thank you for considering my application, and I look forward to the opportunity to contribute to the success of your business. Warm regards, Sudam

Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in Customer Support and Ecommerce tasks. I don't want to lose the opportunity and therefore apply for the post. Being a graduate in Information and Technology and having years of experience as an admin in the company and a Customer Service representative for multiple International campaigns such as Airbnb for rentals, AerLingus for Airline, At&T for Telco, and GameStop for gaming accounts for the past years of my life and recently a Virtual assistant on a Realtor managing emails, CRM's and call queries. I also experienced testing product listings on an online ordering website. I believe myself to be the most reliable person for your job. I can say that I have an admirable persuasive quality to handle the customer over the internet or phone calls. Besides, I can make presentations in a very short time and in an effective way. For my work purposes, I have a nice arrangement of a computer with a powerful Internet Connection and a fixed landline telephone. It allows me to work any time night or day. So, you may trust me with any task as a freelancer. I am ready to work with you at most 40 hours per week or less, it depends on your needs. I will be eagerly waiting for your response. I am always available by email. Thanks for taking the time to review the letter. Flordeliza

Hi, I have read your project description and am interested in applying for the Virtual Assistant position you are currently needing. I have experience as a Virtual Assistant with various job descriptions, including data entry, customer service, managing market place orders, managing social media accounts and emails, and other general administration duties. I am able to speaking and writing in English, and also have customer-centric approach. I am efficient, positive, communicative and a fast learner. I believe my working experience and self-motivation can work well in your project. CV can be provided upon request, please feel free to contact me for further discussion. I am looking forward to hearing your feedback. Regards, Rizki Khoirunnisa

With my profound experience as a Customer Support and Virtual Assistant, I am well-equipped to tackle the demanding and multi-faceted responsibilities associated with this e-commerce project. Not only do I possess a strong command over the English language to efficiently handle customer inquiries via various platforms, but I also embrace a customer-centric approach to ensure their complete satisfaction. My proficiency in Shopify is not only limited to updating product listings but extends into processing orders and returns seamlessly. Having worked in an e-commerce setting before, I have an in-depth understanding of the specific demands and requirements when it comes to successfully running an online store. My versatility has always been an asset; I am just as comfortable managing customer service inquiries as I am managing web design. In summary, if you're looking for a dedicated and adaptable Virtual Assistant who can manage your e-commerce startup effectively, offer top-notch customer service across various platforms, and navigate Shopify with expertise, then look no further. With me on your team, you can rest assure that your customers are heard and issues are handled promptly and professionally. Let's work together to make your e-commerce venture thrive!

With over 450 successful projects across 100+ countries under my belt, I have a deep understanding of the online customer experience and how it can enhance e-commerce businesses. My expertise in SaaS Apps Design, Mobile Apps Design,and Website Design is directly applicable to your project and I'm confident it will help cultivate a pleasurable virtual shopping experience for your clientele. My skills aren't limited to design alone. As a seasoned entrepreneur, I understand the intricacies of running an e-commerce startup. I am well-versed in Shopify, capable of translating your brand identity into product listings and ensuring seamless processing of orders and returns. Additionally, my company UXUI Dezign specializes in improving website UX-UI as well as E-Commerce Shop design and development, making me well-suited to manage and scale business operations tailored to your unique needs. In conclusion, don't just hire any VA; choose someone well-rounded with a proven track record of beautifying digital platforms while fostering customer satisfaction-centric ecosystems. Let me bring my wealth of diverse experience and skills to tackle those everyday tasks that shape the success stories for any e-commerce venture. Choose me, choose growth!

Hi, I am Rai Qasim and I work as a VA and support agent for startups and busy individuals. I have around 3 years of experience working as a VA and customer support agent. I have experience working with Social media support, Email support and phone support. I have previously worked with TestGorilla as a customer success agent and DropFunnels as a customer support agent. There I was responsible for email communications with customers and managing a knowledgebase. I have also worked with Shopify and am familiar with the interface. My expertise include strong organizational skills, strong time management skills, MS Office Suite, Survey Monkey, Constant Contact, MailChimp, HubSpot, Live Agent and other industry related software. I can work in your preferred timezone and available to start immediately. Let me know if you have any questions for me. I would love to answer. Thanks Rai Qasim

Hello, I am currently responding to customer mails of a Swedish brand. Previously, I worked full-time for 3 years in customer service at the General Directorate of Yapıkredi Bank, the largest bank in Turkey. I am waiting for your message.

Greetings, As a freelancer, I come equipped with extensive experience in both data entry and customer service roles. Moreover, I've served as a virtual assistant for numerous companies. My expertise lies in customer service both voice and chat along with proficiency in various software and CRMs. With a typing speed of 50 words per minute, I am confident in my ability to handle tasks efficiently. I kindly request the opportunity to demonstrate my skills, assuring you of timely and accurate delivery of work. I have experience in handling emails too. I have worked in the e-commerce industry and have used the Shopify application to track orders. It would be a pleasure to collaborate with you, and I eagerly await the possibility of working together.

With several years of experience as a freelance virtual assistant and a robust skill set encompassing nearly all aspects of ecommerce management, I am confident in saying that I would be the best fit for your e-commerce customer service specialist role. My command over the English language combined with my meticulous nature when it comes to customer inquiries, order processing, and Facebook moderation will ensure that your customers receive top-notch service. My proficiency in Shopify and my keen eye for detail make me the ideal candidate to update and optimize your product listings. Moreover, my adaptability and quick learning abilities will enable me to swiftly grasp any other tools or platforms essential to your business operations. In every task I undertake, my client's satisfaction is my top priority. I aim to deliver not just what is required, but that 'wow factor' you mentioned; through every interaction I have with your customers and every action I take in maintaining your store. Don't hesitate in choosing me; it would be an absolute pleasure to begin working with you on this exciting project!

Hi. I am currently working as an Internal Auditor in the Philippines. As per my skills, I can quickly process information and execute tasks within the given period. I can handle diverse tasks across different domains including scheduling, research, data entry, customer service, and more. I am also proficient in MS Office such as Words, Excel, Power Point and others.

Bid Proposal: Dear Hiring Manager, I am excited to apply for the position of Virtual Assistant with expertise in managing an e-commerce startup. With a solid background in customer service and a deep understanding of e-commerce platforms, particularly Shopify, I am confident in my ability to fulfill the responsibilities outlined for this role effectively. As a seasoned virtual assistant, I excel in handling customer inquiries promptly and professionally via email, ensuring customer satisfaction and retention. My experience in Facebook comment moderation enables me to maintain a positive online presence for your brand, fostering engagement and addressing customer concerns promptly. Moreover, I am proficient in processing orders and managing returns efficiently, streamlining operations and enhancing the overall customer experience. My attention to detail and organizational skills make me well-suited for updating product listings on your Shopify platform, ensuring accuracy and consistency across all listings. I am dedicated to providing exceptional service and contributing to the success of your e-commerce startup. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team further. Warm regards, Chirag Agrawal

With a strong background in creative writing and virtual assistance, I am not just your average VA; I am an exceptional pick for your e-commerce customer service specialist role. Having spent considerable time honing my skills with social media, I have efficiently moderated comments on different platforms and crafted impactful, persuasive calls to action that brought positive customer engagement. Moreover, as a writer, not only do I boast a firm command of the English language, but I also understand the significance of effective communication. Throughout much of my career, I've worked across different industries meaning adapting to various platforms has been a key part of the role; Shopify will be no different and this versatility makes me an ideal fit for your startup. I greatly empathize with customers through my writing and take pride in resolving customer inquiries. My ability to work collaboratively alongside your team, updating product listings and processing orders and returns with meticulous attention à la detail will surely catapult customer satisfaction as well as retention rates for your e-commerce platform. Choose me, Nita, and you'll gain not just a virtual assistant, but an advocate for your customers' needs and your business’s success!