Asterisk System Administrator / Tier-2 technician / engineer

We are looking for a long-term (3+years) full time (40+ hours per week), Asterisk admin/Tier-2 technician to join our team. We develop deliver and support technology primarily for the hospitality industry in the United States (VoIP, Wi-Fi, SMS, etc.). We are a small team and work together on many projects. We are growing and need a couple great teammates to join us and share in the progress & benefits. Duties will include: managing/administering our multi-tenant Asterisk based (MiRTA) system taking incoming request from end-customer Documenting processes and procedures Assist to resolve issues that were not able to be handled by tier 1 Serve as a general technical support specialist as needed, and during high call volume periods by update spreadsheets and Visio drawings reflect system and configuration status and changes Maintain and evolve our knowledge management system Assist in developing and maturing services such as Chat tools, web site, etc. Develop and support methods and procedures Possible light design and programming work related to file transfers or automated scripting. Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions Desired skills include: * Asterisk system administration * Professional customer service skills * Strong written and oral communication skills * Experience with VoIP, Asterisk, Wi-Fi * Must be resourceful and able to take initiative in a dynamic environment * Ability to effectively and efficiently troubleshoot technical problems * Ability and willingness to work in an environment providing 24x7x365 support Looking forward to hearing from you! Please submit a cover letter summarizing why you are great for our team, along with your Skype ID & and we will hold a Skype chat and call to discuss Thank you for considering the position.